Frequently Asked Questions

We offer Single, Double, King, and Superking sizes for your choice. If these don’t meet your needs, we can also customize a size for you. Please leave a note or message with the details, and we’ll get back to you during our working hours.

Yes, we do! New colours will be available for pre‑order from 15th August. If you place a pre‑order, your duvet cover is expected to ship before 1st September. We’ll also notify our email subscribers as soon as the new colours go live, so if you’re interested, subscribe to our newsletter to stay updated.

Redssen bedding covers are so much more convenient than traditional covers! Redssen covers are designed with the opening from the top to the front, and a long, smooth, durable zipper that opens and closes without snagging. Changing the duvet cover is a simple 3-step process: unzip the zipper, lay the duvet flat, and zipper it back up. The whole process is easy and convenient, and can be done by one person in less than 2 minutes. In addition, there are snap buttons at the corners of the duvet cover to secure the duvet cover, preventing it from shifting and curling, and keeping the bed clean and beautiful.

Our comforter covers are made from soft, gentle, low-irritation materials, making them ideal for people with sensitive skin or those who prefer a cleaner, more comfortable night's sleep. While everyone is different, many of our customers with dust or fabric sensitivities report that they sleep more comfortably with a Redssen duvet cover.

This product uses a special process to treat the fabric, which effectively reduces the chance of static electricity. When you rub your body against the duvet cover in daily use, it can reduce the trouble of hair adsorption and clothing adhesion, and also reduce the problem of dust adsorption due to the accumulation of static electricity, keep the duvet cover clean for a long time, and create a comfortable sleeping environment for you.

Washing Temperature: It is recommended to use cold or lukewarm water (30-40℃) to wash the bed four-piece set. Higher water temperatures will shrink or fade the fabric. Do not chlorine bleach: Use mild, non-irritating detergent, avoid using laundry detergent containing bleaching ingredients. Machine Washable: Wash sheets, comforters and pillowcases using a gentle laundry program. It is recommended to use a laundry bag to protect the fabrics from excessive friction.

Normally, once checkout is completed, you’ll receive an order confirmation email with your order number and shipping details. If you don’t see it in your inbox, please also check your spam or junk folder.

We currently ship to the U.S., UK, Germany, and Japan — with more regions coming soon.

Generally speaking, All orders are processed within 24 working hours. We don't ship on Saturdays, Sundays, or holidays.. In case of force majeure factors (such as weather, holidays, promotional activities, etc.), the delivery time may be delayed, we will promptly notify you by SMS or email.

International shipping： 3-10 business days(Note: Delivery times may be delayed due to holidays or customs inspections. We apologize for any inconvenience.) Depending on your location. For detailed information, please visit our shipping information page. In addition, we will send you an order tracking number by email so that you can track the shipping status of your package in real time.

Processing time: All orders will be processed within 24 business hours. We do not ship on Saturdays, Sundays, or holidays. You may cancel your order within 24 hours of placing it, provided that it has not yet been shipped. To request a cancellation, please contact support@redssenhome.com.

Currently we do not support specifying a specific delivery time, but we will try to deliver at a time that is convenient for you. If you have special needs, please specify in the order notes and we will try to coordinate.

If your order was fulfilled by Amazon, the tracking number may not work on Shopify’s page due to Amazon’s independent shipping process. Please use https://track.amazon.co.uk/ and enter the tracking number from your confirmation email to check the status. Delays or transit time might affect visibility. Let us know if you need further assistance! Apologies for any inconvenience.

Within 30 days from the date of receipt of the merchandise, if the merchandise is in new condition, unused, unwashed, complete in its original packaging (including hangtags, labels, etc.) and does not affect secondary sales, you may apply for a return.

If you return an item due to quality issues, we will bear the return postage. You can pay the postage in advance, keep the courier receipt, we will refund the postage in the refund If the return is due to personal reasons, you need to bear the return postage. We suggest you choose regular courier, and keep the courier documents and logistics information for checking.

After we receive the returned goods and confirm that they are correct, we will process your refund within 3-5 working days. Please be patient and contact us if you have any questions.

We support a variety of payment methods, including Klarna, Apple Pay, Google Pay, PayPal, main credit cards (Visa, MasterCard, American Express, Discover, etc.), and debit card payment, which is convenient for you to choose according to your personal habits.

we protect your personal information and funds during the payment process, preventing data leakage and theft. At the same time, all transactions are carried out through regular third-party payment platforms or banking systems to ensure that the transactions are legal and compliant, so you can pay with confidence.

Usually after successful payment, the system will immediately confirm the order and send an order confirmation email to the email address you reserved. If you do not receive the confirmation email, you can contact our customer service staff for assistance.